Contact


Hey Guys! It’s Brett here, first I want to thank you for visiting allenrothhq.com!
I’ve noticed from talking to friends that remodeling can be extremely confusing, so I’m going to tell you how you personally can ask questions regarding whatever your home needs are, and I’ll do my best to answer the questions!

So, if you have any questions regarding Allen Roth products, then you can post a comment on any article I post, and I’ll try my best to get back to you via comments.

Along with this, if you have a question you can email me directly – but please keep in mind that this is a just personal blog that is not affiliated with Allen and Roth in any way. My email is brett at allenrothhq.com.

Thank for understanding, guys!

88 thoughts on “Contact

  1. Have Allen-roth wall covering. one place says paste paper and the other says paste wall..
    nothing says wet the paper.
    need better directions. please help

    1. Hi Mary,
      Sorry to hear you are confused.
      Could you provide the type of wallpaper you have? It should be written on the package.
      Thanks

  2. Hello,

    We purchased a beautiful allen + roth 9-light eastview bronze chandelier from Lowe’s a few years ago. Unfortunately, one of the sconces cracked upon changing a light bulb. Would you be so kind to provide a link to replace the one broken sconce? I’d really appreciate it!

    Thank you!

  3. Hello, I have purchased item 616233 model 16077
    allen + roth Bristow 4-Light 31.97-in Specialty Bronze Dimmable Track Bar Fixed Track Light Kit.
    as I was removing the canopy glass some of the washer fasteners broke while unscrewing them, this was due to the overheating of the bulb causing the composite metal fasteners to become brittle. How do I go by purchasing this hardware?

    p.s. the bulbs that come with item generates a lot of heat (unable to touch), I have replaced g9 bulbs w/LED, perfect! Recommend manufacture to do the same.

    Vr, Adolfo

    1. Hi Adolfo,
      Sorry for a delayed reply.

      For the replacement parts, you should call to Allen+Roth or Lowe’s customer service and they should be able to help.
      See some info here: http://allenrothhq.com/allen-roth-lighting-customer-service/
      Hope it helps.

      As for the bulbs, all lighting fixtures are shipped w/o bulbs. If you bought it at Lowe’s, it must be their employees who put bulbs in the fixture.
      I agree with you about LEDs, they are an excellent low-cost source of light. We even wrote a dedicated post about it: allenrothhq.com/can-you-use-led-bulbs-in-regular-fixtures-things-to-know

      Thanks!

      1. Hello Nadya,

        I went ahead and called the lighting department and was able to have four new replacement part called the (socket ring LR040), this socket ring is what secures the shade to the track light frame. Thank you for putting the LED info out via post, I believe this socket ring is hardware on several track lighting items and it will truly help preventing this composite metal from becoming brittle.

        p.s. by the way this happened during a routine washing of the shade that I had to remove the shade. Thank you!

  4. Hi, I am looking for the mounting brackets for the Allen Roth Natural Fiber Roman shade. I have two shades and no outside mounting hardware. #0338336 any help would be appreciated. Thanks Charlene

  5. I have a 10 x 12 Canopy and when changing out the top I lost the ball that screws in from the top. Where can I find a new screw in ball for the top?

    1. Hi Pauline,
      Sorry for the delayed reply. We receive very many requests and some do slip through the fingers.
      For replacement globes, please contact Allen+Roth custom care:
      855-326-1171
      Monday – Friday
      8:30 am – 7:00 pm EST

      hope it helps

    1. Hi Paul,
      Sorry for the delayed reply. We receive very many requests and some do slip through the fingers.
      For replacement globes, please contact Allen+Roth custom care:
      855-326-1171
      Monday – Friday
      8:30 am – 7:00 pm EST

      hope it helps

  6. Looks like there are several of us who need the replacement glass for the outdoor high top patio table. Now I don’t feel so badly! Anyone know where we can find it?!

      1. Thank you for the reference. We mounted the frame and now trying to get the ventilation canopy mounted on top. However the supporting bars does not connect to the canopy frame. Is there a special trick to get this done?

      2. Hi Nadya, would you have similar setup instructions for the following model: LGZ401PCO-C ? I am having some trouble in adding the ventilated canopy on that specific model.. Thanks.

  7. Hi, I purchased a 10×10 hard top gazebo and I need 2 of the roof panels. These panels are the polycarbonate twin wall sheets. How do I go advise to get these?

    Thx Robert

  8. I have an Allen + Roth Eastman 23″ ceiling fan, model #LP8074LAZ, which has some burned out bulbs. For the life of me, I can’t figure out how to get at them. Lowes doesn’t carry this model here so I can’t get help from them. My handyman is puzzled, too. Hope you can help.

    1. Hi Ann,
      I guess you got an Allen+Roth Eastview ceiling fan https://www.lowes.com/pd/Fanimation-Studio-Collection-Eastview-23-in-Dark-bronze-Indoor-Downrod-Mount-Ceiling-Fan-with-Light-Kit-and-Remote-3-Blade/1000003368

      Replacing bulbs in this fixture is a bit complicated. There is a small “door” above each bulb and it can be accessed between the ceiling and the top of the lamp. You need a screwdriver to remove and replace the “doors”. It may take about 15 minutes to replace all four of the bulbs.

      Hope it helps!

  9. Thank you – we did find some hopefully they are correct the model was correct. If not then I will have to go back and order this one for $200. The ones we purchased were more along the same price line as Lowe’s had them for which was approx $80

  10. I would like to purchase a replacement canopy, actually 3 please, for Model GF-12S004b-1. How do I order from this site?

  11. I need just the center glass for the Allen & Roth Safford 40″W by 40″L LED alluminated round brown aluminum patio bar table with a glas and stone tabletop. – Can I purchase just the center glass piece?

    1. Hi Kristine,
      Sorry for a delayed reply.
      Unfortunately, if Lowe’s does not sell the replacement glass, there is nothing we can do.
      We can only suggest to go to your local glass shop and order it there.
      hope it helps

  12. I purchased an Allen & Roth lamp from Lowe’s several years ago, but the finial recently broke on it. Can you tell me how to contact the company to possibly get a replacement?

    1. Hi Donna,
      Sorry for a delayed reply.
      We do not have replacement globes. You can contact Lowe’s customer care directly for any questions related to it.
      Hope it helps.
      Have a good day!

  13. The wind blew over my Tenbrook umbrella and table the other day and the bottom pole is bent beyond repair. Do you have a replacement pole I can buy for the umbrella? I’d hate to throw away a perfectly good umbrella just because the pole it connects to is bent. Thanks in advance.

  14. I purchased an Allen + Roth patio furniture set a couple of years ago at Lowe’s. We had a big storm over the weekend. The glass in the stone table was shattered and the umbrella took a hit too. I was able to buy the replacement glass at Lowe’s. Unfortunately the umbrella has damage to the upper mechanics. Do you sell the guts to the umbrella? I did not see the same umbrella for sale at Lowe’s although, they do have the same patio set. The material of the umbrella is still in good shape. Just a couple of the rods are broken.
    Looking forward to hearing from you. Teressa

  15. I purchase a patio set from lowes around 6 years ago. This winter a huge pile of snow landed on it and snapped one leg. It’s cast iron. Is there anywhere I can find a replacement leg.

    1. Hi Teresa,
      sorry to hear that
      Unfortunately, Lowe’s does not make replacement parts for patio chairs. You would need to buy a whole chair.

  16. Hello All, we have had a patio glass table top and 6 chair set for a number of years (4-5). We were finished eating on Memorial Day when suddenly the glass top shattered. There was nothing that could be identified as edging the top or other item that would result in it shattering. Needless to say we now have a frame and 6 chairs. Has there been an issue with this occurring elsewhere? Is Allen and Roth willing to compensate for this type of incident. Please look into this and let me know what can be done.

    Thank you,

    Don Undercofler

    1. Hi Don,
      Sorry to hear you experienced this unfortunate event.
      Since you own the set for a few years, the warranty is not applicable anymore here.
      I would recommend going to a local glass shop to ask them to cut a custom piece of glass.
      Hope it helps.

    2. we recently purchased two 10 x 10 hardtop gazebos for our decks…after patiently waiting for it to stop raining we have attempted to assemble the gazebos with great anticipation……lo and behold BOTH gazebos have a manufacturers defect for the roof connector part….the round part that roof support attatch to…the part is made BACKWARDS. We phoned the company and they agreed to mail us two new one…SAME THING. nd oddly they seemed to not know about the problem. We have taken the part to the person who assembles your product instore and he laughed and said yup …upside down…Please advise befor summer is over and we will need to return.

  17. Hello. I have a 10 x 10 hard top gazebo that I purchased from Lowes. I am looking for a winter gazebo cover for that product. It is an Allen and Roth gazebo, 4 years old. I am also looking for privacy curtains that secure to square posts.

  18. I am trying to get replacement screens for the 10’x10′ gazebo sold at Lowes. I can find the canopy but not the screens. Please tell me how to get the replacement screens. Thank you

  19. Hi, I am looking for replacement hooks for the allen + roth Brown Steel Rectangle Screened Permanent Gazebo to hang the Privacy Curtains. Lowes does not carry these hooks and can’t seem to help me.

    Your assistance is greatly appreciated as I have spent countless hours searching on the internet with no success.

  20. Hi, I am looking for replacement curtain hooks for my Allen Roth Gazebo. The hooks slide on the inside and outside tracks of the Gazebo. I specifically need the hooks to hang the privacy curtain. Lowes doesn’t have a clue on where I can get them, and I have searched the internet with no success.

    Hoping you can help.

  21. I have a 10×12 i got from lowes in 2016. i just put it up and the curtains are faded in straight lines from top to bottom. is there a warranty. I never got any information on it at all and i need the hooks for the curtains and the stops on each end to keep the hooks in. How do I get these things thanks

  22. Hi. We have just installed on our kitchen four mini pendants, model # 0589519. We would like to now find a chandelier to match for the dining area (open concept kitchen. Need it to hang down at least a foot or so from the ceiling so a flush-to-ceiling won’t work. What options do you offer. We have been to Lowes and did not see anything that matched the pendants in style or color!

  23. Need to know where to find replacement glass for Lowe’s item 805596. I purchased 1 floor lamp and 3 table. When I received the delivery 1 globe was cracked…I would RATHER NOT have to return the entire lamp to the store. I am concerned with the fact that your customer service said there are NO replacement parts for this. If that is the case, I will be returning all the lamps.

    1. Hi Kathi,
      Sorry to hear you have problems with the lamp. If Lowe’s said there are no replacement parts, nothing we can do.
      I think you should return your purchase.

  24. I am trying to replace a broken globe on my pendulum light. Lowes said they do not have any yet, but to contact y’all. Lease tell me how to get a replacement.

    1. Hi Suzanne,
      Sorry to tell you that Lowes is the only place you can get the globe at. Maybe, they will have it in the future.
      Thanks and happy holidays!

  25. Where can I go to find replacement cushions for my allen and roth outdoor furniture set. I have a love seat and two conversation chairs. I believe the set is portofino.

  26. Hello. I have a quick question for you and hopefully you’ll be able to point me in the right direction or help me with an issue. I purchased an Allen Roth area rug from Lowe’s, the name is Barrbridge Stone Cameo, from day one pieces of carpet just come out of this thing. I am constantly picking up pieces to the carpet even in non high traffic areas. Curious on what they could do about this and if this has been an issue with this type carpet? If you could assist me with this that would be great!!!!
    P.S. I bought the same model in runners as well and they have the same issues.

    1. Hi Scott,
      I would recommend you to contact the Lowe’s where you bought the rug about a possibility of replacement.
      Looks like you got a defective one.
      Hope it helps.

  27. I bought floor lamp#0616100 that has 3 lights that calls for bulbs no higher than 60 watts each or 13 watt CFL’s. I do not use CFS’s because of the murcury in them but I want to use 60W LED is that totally safe to use 3 of these in the lamp or can I go higher? Thank you, Patricia

  28. Hello,
    I am looking to order a blank wall plate that has a satin nickel finish with the following dimensions:

    5 inches tall X 3 1/4 inches wide and 6 inches from diagonal corners.

    Thank you so much.​
    Our entire kitchen is fitted with Allen + Roth outlet covers is there any way you can help us continue to fit the remainder of outlets?

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