Allen and Roth Lighting Customer Service

Allen and Roth Lighting Customer Service: How to Get Support

Have you ever tried to contact Allen and Roth lighting customer service? Did you find it difficult to locate the right information? I recently tried to get a replacement globe for one of my Allen Roth Bristow lights. I had a surprisingly hard time locating the correct contact number.

When trying to find Allen Roth lighting customer service online, I came across a lot of conflicting information. The top few search results are from the Allen Roth window treatments website. Unfortunately, this won’t help you with lighting.

I did finally find an Allen Roth Lighting link that seemed promising. It even had a contact form. But it turned out to be a site dedicated to Allen Roth lighting that isn’t actually connected with the company.

My ordeal trying to contact customer support prompted me to put together this post. Hopefully, it will help others who are struggling with the same issue.

Contacting Allen and Roth Lighting Customer Service

In my search, I came across a few places where people mention getting replacement parts for their Allen Roth lighting. There are definitely some conflicting reports on dealing with Allen Roth customer service. To save you time, here are a few places where I found information that might be helpful.

The Allen + Roth Website

The Allen + Roth website allenandroth.com has almost no information about support or customer service. The only information I could locate is a Customer Care number (1.800.445.6937). It's provided in very small print at the bottom of the website. It turns out that this number is the same as the Lowe's customer service number.

Lowe’s Website

The Lowe’s website has instructions for returning an item. It also provides an email address and phone number for Customer Service. But I read a few comments that claim they did not receive replies to their email messages.

You can also text Lowe’s customer service at 1-704-313-1818. They may be able to point you in the right direction. If you’re not a fan of long phone calls or being put on hold, this is a really great option.

Lowe’s Customer Reviews

Multiple comments in the reviews for lighting on the Lowe’s website say that the 1-800 number I provided above worked well to obtain replacement parts. Comments claimed that customer service was helpful and that new shades came quickly. One reviewer expected to pay for their replacement shades, but they were replaced free of charge.

In the Bristow lighting Q&A section, I found a response from an Allen Roth representative which gave this number (800-554-6504) for their Customer Service department. This number is again different from the others I tracked down.

You should be careful when referencing numbers in the comments and reviews though. I found someone who was giving out the customer support number for a different company.

One reviewer needed replacement parts for their Vallymede pendant lights. The instruction manual came with directions to call Allen and Roth customer service. But they claim that they were referred back to Lowe’s customer service by Allen and Roth.

Other Websites Customer Reviews

I also found helpful comments from people on other websites.

One reviewer mentions that a sheet with instructions for getting replacement parts came in the box. He even supplied a picture! The number on his sheet (1-800-439-9800) is different than the one on the Allen and Roth website. Since this number came with the lights, it may be the best one to try.

But there were also some conflicting comments. Some reviewers say they were unable to get new shades from either Lowe’s or Allen and Roth.

Other Sources on the Web

I even found some comments related to customer service on an Allen Roth Lighting focused site. They said the best way to get help was to go through Lowe’s. Going through Lowe's customer service seems to be a popular solution. But it does conflict with some of the comments on the Lowe’s website that say to contact Allen and Roth.

Order Replacement Parts Directly

In some cases, you can order replacement parts for your Allen Roth lighting yourself. Look at this page for cords and shades available from Lowe’s.

Allen and Roth Lighting Customer Service: Final Verdict

After all my searching, I did not find a consensus on the best way to contact Allen and Roth lighting customer service.


The methods listed above seem to be the most common ways people managed to get replacement parts. Hopefully one of these methods will help you in your search for parts for your Allen Roth lighting.

To summarize, these are all the contact numbers I found in my search:

  • 1-800-445-6937 - Allen + Roth Customer Care, as well as Lowe’s Customer Service
  • 1-800-554-6504 - Allen + Roth Customer Service (found in comments)
  • 1-800-439-9800 - Supplied with Allen + Roth Bristow Lights
  • 1-704-313-1818 - To text Lowe’s Customer Service

If you have any questions or have stories to share about Allen Roth lighting customer service, please let us know in the comments below.

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